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The Empathy Factor helps you create more choice, power and productivity for yourself, your organization, and customers with whom you engage.

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Empathy Blog

Great Leaders, Motivated Employees, Loyal Customers

The latest empathy blog posts from Marie Miyashiro on how smart leaders engage employees, increase productivity, and create great customer service and customer experiences.

Effectiveness and Self-Awareness

Self-Awareness Leads to Effectiveness in the Workplace

The greater the level of individual self-awareness on a team, the higher the capacity those individual have in engaging productively with team members and other key audiences like customers. When you know what you value, what stresses you, what works for you on a team and why and how you want to contribute to your team, you are less likely to be triggered in a way that renders you nonproductive. You have a higher capacity for stress. And, when you are stressed or triggered by something going on within the team or with work, you have strategies to implement that will help get you back to your place of productivity in a way that works for you and the team.

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Now in German: Der Faktor Empathie

Der Faktor Empathie

We have a moral obligation to uplift workplaces by empathizing with what matters to the people in them, especially when this may be contrary to what we value.

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What is Empathy?

Creating an Emotional Connection with Your Customer

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