Many mistake empathy for softness or permissiveness. However, it’s vital to realize that deep empathic connection and true compassion are not about being nice. Instead, they’re about engendering both personal and group responsibility to effect change and put organizational strategies into actions that get results. Thankfully, putting oneself in someone else’s shoes can be learned. While basic empathy is natural to human beings, actionable empathy is cultivated.See the Rest →
Great Leaders, Motivated Employees, Loyal Customers
The latest empathy blog posts from Marie Miyashiro on how smart leaders engage employees, increase productivity, and create great customer service and customer experiences.