Empathy FactorEmpathy Factor

The Empathy Factor helps you create more choice, power and productivity for yourself, your organization, and customers with whom you engage.

Empathy in the Workplace

“Marie designs and delivers world-class interactive keynote presentations and workshops. The depth of her understanding of organizations and people combined with her ability to find constructive and creative solutions is amazing."
– Roselyne Lecuyer, Learning Director L’Oréal, Paris, France
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EmpathyAround the World

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Keynote Speeches

Engaging, bold and light-hearted. Before empathy in the workplace was popular, Marie named it as a critical skill for the 21st century workplace. Since the publication of The Empathy Factor, Marie delivers uncommonly authentic and practical keynote talks around the world as an internationally recognized thought leader in the field of human connection at work.
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Empathy Training

Employees want meaningful work and to be seen as more than the company roles they play. Customers now demand authentic communication and personalized service. Marie develops and delivers custom programs with field-tested empathy processes and tools for repeatable, scalable and transferable success. The results are happier, more motivated employees and loyal customers.
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Leadership Coaching

Human connection based on empathy is the foundation of high-performing leaders. Marie coaches leaders and teams to blend empathy with progress and growth. This seeds and feeds a culture of practical empathy that leads to decreased stress for leaders and an increase in motivated employees, loyal customers, and increased productivity and profit.
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What people say aboutMarie & Empathy

“Skilled, knowledgeable, brave, honest, insightful – Marie inspires and engenders change!”

– Pat Hastings, LCSW, Kaiser Permanente, San Francisco, CA

“Marie is a master facilitator in creating an environment where groups move forward on their critical needs and goals to achieve more results. Whether there’s conflict or collaboration, it’s transformative.”

– Raymond Tymas-Jones, Associate Vice President for the Arts and Dean, College of Fine Arts, The University of Utah

“Came in the first morning feeling very skeptical about the two day session and left feeling incredibly empowered.”

– Carl Sagar, Business Unit Support Specialist, Merck, SBS Americas Support Services

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Get the Book THE EMPATHY FACTOR

"Breakthrough thinking from cover to cover that will lead to more meaningful discourse and heightened impact."– James B. Hayes, Former Publisher, Fortune Magazine

People want to make a difference at work. They long to be seen and heard for what matters to them. When motivated, they contribute their best to something bigger than themselves. Empathy, or human connection, acts as the central connecting force for everything from employee engagement and customer loyalty to innovation and team leadership. It helps people make the leap from mistrust, missed opportunities and “power plays” to higher ground…a place bringing out the best in people and their best thinking together…where new directions and insights map out into results – smoother productivity, smarter success, and a higher calling at work. Get the Books

What is Empathy?

Many mistake empathy for softness or permissiveness. However, it’s vital to realize that deep empathic connection and true compassion are not about being nice. Instead, they’re about engendering both personal and group responsibility to effect change and put organizational strategies into actions that get results. Thankfully, putting oneself in someone else’s shoes can be learned. While basic empathy is natural to human beings, actionable empathy is cultivated.

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Great Leaders, Motivated Employees, Loyal Customers

The latest empathy blog posts from Marie Miyashiro on how smart leaders engage employees, increase productivity, and create great customer service and customer experiences.