Great Leaders, Motivated Employees, Loyal Customers
The latest empathy blog posts from Marie Miyashiro on how smart leaders engage employees, increase productivity, and create great customer service and customer experiences.
The Empathy Factor helps you create more choice, power and productivity for yourself, your organization, and customers with whom you engage.
“Breakthrough thinking from cover to cover. The Empathy Factor will help thoughtful business people add substance and dimension to relationships within the Workforce and with colleagues and customers.”
—JAMES B. HAYES, former Publisher, FORTUNE Magazine
In this groundbreaking book, award-winning communication and organizational strategist Marie Miyashiro explores the missing element leaders must employ to build profits and productivity in the new economy. That missing element is empathy.
Marie builds from the latest research in brain science, emotional intelligence, and organizational theory. She offers both real-world insight and a practical framework to bring the transformative power of empathy to your entire organization.
Marie’s approach combines more than 26 years of experience advising for-profit companies, government agencies, and nonprofits. She helps substantially improve organizational communication with a proven, world-renowned process from the largest empathy-based community in the world.
The Empathy Factor takes Dr. Marshall Rosenberg’s work developing Compassionate Communication into the business community via Integrated Clarity®—a powerful framework you can use to understand and effectively meet the critical needs of your organization without compromising those of your employees or customers.
Need copies of The Empathy Factor in French, German, Dutch or Chinese? We’ve got it!
“The Empathy Factor should be required reading for any manager or supervisor.”
—BILL MOORE, Senior Vice President, Ipitek Corporation; Former Vice President and General Manager, Ortel Corporation; Former Corporate Marketing Manager, Hewlett-Packard
“Marie Miyashiro has taken the widely heralded virtue of empathy and made it very accessible with numerous pragmatic strategies and tools. A must-read for any emerging leader!”
—ULRICH NETTESHEIM, Managing Partner, Passages Consulting; Lecturer at Haas School of Business at University of California Berkeley; Founder, Umanity
“In The Empathy Factor, I see immediate applications for anyone who works as a consultant to organizations, whether for-profit, nonprofit, or social enterprise. Marie embodies the capacity to relate to ourselves with compassion as we create possibilities for alternate futures to emerge.”
—CATHERINE W. BROOKER, M.A., Founder and Principal Consultant, Social Futures Group; Former Senior Organization Development Consultant at Sun Microsystems
“I agree: the payoffs of putting this value into practice are huge—capacity to innovate, resilience under pressure, and overall organizational effectiveness—are within much easier reach, thanks to the wisdom provided in this wonderful book.”
—SAM KANER, Ph.D. Author, Consultant, Expert in Multi-Stakeholder Collaboration, Founder of the San Francisco-based International Consulting Firm Community At Work